Frequently Asked Questions
Below is a list of frequently asked questions that may answer any queries or concerns you might have. If the answer you are looking for is not here please feel free to e-mail us at thepeacegarden@ycp.co.uk
What is an Online Memorial?
An Online Memorial is a personal tribute to a loved one who has sadly passed on. Using words and pictures you can create a biography of that special someone's life. Friends and family throughout the world can visit the memorial.
Can I search for Memoriam Notices?
Yes, please go to our Search page.
How do I place a Memorial?
Please go to our Place a Notice page.
How much is an Online Memorial?
Please go to our Place a Notice page for full details on Memorial costs.
How can I pay for my Memorial?
The most popular payment method is by credit card. We accept the following cards: Visa, Mastercard, Switch, Solo, Delta. We also accept payment by personal cheque and cash.
Refund Policy
If for any reason you are not completely satisfied with any of our products or services, simply notify us via email within 30 days of the purchase date for a full refund. Refunds after 30 days will be given at the discretion of the Company Management.
Can I change the Memorial once it's been created?
Yes, when you create the Memorial you are given a URN (unique reference number). The one-off fee allows you to make changes to your notice 6 times during the first year. After that, a small administration fee of £10.00 will be charged for any edits you wish to make.
Can Other People add to the Memorial I place?
Not unless you wish them to do so. Should you wish to give them your URN (Unique Reference Number) then they can add to the Memorial.
How long will the Memorial last?
The Memorial you create will remain permanently on the Internet without further charge.
Conditions Of Acceptance of Advertisements
Copyright law gives the creators of literary, dramatic, musical (including song lyrics), artistic works, sound recordings, broadcasts, films and typographical arrangement of published editions right to control the ways in which their material may be used. You need to undertake and warrant to Newsquest (York) Ltd that the content of your Advertisement does not and will not contain any material which infringes any copyright or other intellectual property rights. If you are in any doubt when composing your advertisement, please contact Newsquest (York) Ltd by email on thepeacegarden@ycp.co.uk or by telephone to 01904 676767
Orders for insertion of advertisements in NEWSQUEST (YORK) LTD titles
and/or websites are accepted subject to the following conditions. For the avoidance
of doubt, in these terms the words “published” shall mean in any
newspaper and/or on any website owned and produced by Newsquest (York) Ltd (the “Publisher”).
1. By placing the order the Advertiser warrants that the advertisement is legal,
decent, honest and truthful complying with the British Codes of Advertising and
Sales Promotion, with any relevant codes of practice and with all requirements
of current legislation and that it contains nothing that is defamatory or that
constitutes an infringement of the proprietary or other rights of any third party.
2. The Advertiser agrees to indemnify the Publisher in respect of all costs,
damages or other charges falling upon the newspaper as the result of legal actions
or threatened legal actions arising from the publication of the advertisement.
3. While every endeavour will be made to meet the wishes of the Advertiser, the
Publisher does not guarantee the insertion of any particular advertisement either
on any specified date or dates or at all.
4. All advertisements must be accompanied by the name and address of the Advertiser
for record purposes and the Publisher may require evidence to establish the
Advertiser’s
bona fide and to substantiate any claims made in the advertisement.
5. (i) In the event of any error, misprint or omission in the printing of
an advertisement or part of an advertisement the Publisher will, at the Publisher¹s
election, either re-insert the advertisement or part of an advertisement as
the case may be or make a reasonable refund or adjustment to the cost. No re-insertion,
refund or adjustment will be made where the error, misprint or omission does
not materially detract from the advertisement.
(ii) In no circumstances shall
the total liability of the Publisher for any error, misprint or omission
exceed (a) the amount of a full refund of any price paid
to the Publisher for the advertisement in connection with which liability
arose or (b) the cost of a further or corrective advertisement of a type and
standard
reasonably comparable with that in connection with which the liability arose.
(iii)
The Advertiser agrees to check the published advertisement for any errors
or omissions and to notify the Publisher thereof by 9.30 the following
morning,
if correction and republication is required. If no notice is received by
9.30am the Advertiser is deemed to have accepted the advertisement in its
entirety and
will pay the full charge.
(iv) The Publisher shall not be liable for any
loss of or damage occasioned by any total or partial failure (however caused)
of publication or distribution
of any newspaper or edition or website in which any advertisement is
scheduled to appear.
6. THE PUBLISHER RESERVES THE RIGHT TO: (i) Cancel the order at any time by giving
reasonable notice before the next insertion, but in that event the Advertiser
shall not be liable for payment of the difference (if any) between the rates
for the series specified in the order and the usual price for the series of insertions
which has appeared when the order is stopped. (ii) Make any alteration it considers
necessary or desirable in an advertisement and to require artwork or copy to
be amended to meet its approval.
7. If an advertiser cancels an advertisement, they should be issued with a stop
number. Queries arising from cancelled advertisements must be accompanied by
this stop number.
8. Should the rate for advertisements be altered, the cost of remaining insertions
shall be revised accordingly or the Publisher has the option of cancelling the
unexpired portion of the order.
9. The Advertiser’s artwork, film and all other property is held at the
Advertiser’s risk and should be insured by him against loss or damage from
whatever cause. The Publisher reserves the right to destroy without notice all
artwork, film and other property which has been in his custody for six months
from the date of its last appearance unless the Advertiser has given instructions
to the contrary and has obtained the Publisher’s written acknowledgement
that the Publisher has received such instructions.
10. The Publisher reserves the right to disclose the name and address of Advertisers
and/or agencies to the police, trading standards officials, or any other relevant
authority and, where the Publisher in its sole discretion deems it reasonable,
to other third parties.
11. SETTLEMENT OF ACCOUNTS (a) Casual Advertisers - all invoices must be paid
within 14 days from the date of the invoice, or incur a late payment of £20.00.
(b) Regular Advertisers who have been granted a 28 day credit account must ensure
that ALL invoices are paid within 28 days from the date of the invoice. (c) Failure
to comply with our credit terms may result in credit facilities being withdrawn
and advertising stopped. (d) The existence of a query on any individual invoice
will not affect the due date of payment for the balance of the account. (e) The
rate payable for insertion of any advertisement shall be in accordance with the
Publisher’s rates calculated and displayed during the booking process.
Accepted payment by all major debit and credit cards.
12. (i) The copyright for all purposes in all artwork, copy and other material
which the Publisher or its employees have originated, contributed to or reworked
shall be vested in the Publisher. (ii) The Publisher is hereby authorised
to record, reproduce, publish, distribute and broadcast (or permit the same)
all advertisements (including but not limited to text, artwork and photographs)
and to include and make them available in any information service, electronic
or otherwise.
13. The placing of an order by an Advertiser constitutes an assurance that
all necessary authority and permission has been secured in respect of the
use in the advertisement(s) of pictorial representations of (or purporting
to be
of) individuals and of references to the words attributed to individuals.
14: The Publisher will use all reasonable commercial efforts to maintain a
high level of availability of its websites for access by users but cannot and
does not warrant that its websites will be constantly available. The Advertiser
acknowledges that the availability of its websites is dependent on factors
beyond the Publisher’s control.
15: For the avoidance of doubt the Publisher shall have no liability to the
Advertiser whatsoever resulting from the Advertiser's use or attempted use
of the website.
16: Force majeure: The Publisher shall not be required to provide any services
hereunder to the extent and for so long as it is prevented from doing so
by circumstances beyond its reasonable control, (which shall include, without
limitation, the unavailability of access to the internet or the failure of
third party software, equipment or networks).
17. The placing of an order for the insertion of an advertisement shall amount
to an acceptance of the above conditions and any conditions stipulated on an
Advertiser’s order form or elsewhere shall be void insofar as they are
in conflict with them.